We work with global suppliers to offer you the best products. Shipping usually takes 10–20 business days, depending on your location. You will receive a tracking number once your order is shipped.
Yes! Once your order is shipped, you will receive a confirmation email with a tracking link so you can follow your package in real time.
Yes. We accept returns within 30 days of receiving your order, as long as the item is unused and in its original packaging. Please read our [Refund Policy] for more details.
We ship only to USA
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and secure checkout options provided by Stripe.
If your order is delayed beyond the expected delivery time, please contact our support team. If a package is confirmed lost, we will offer a full refund or resend your order at no extra cost.
Customs policies vary by country. Buyers are responsible for any customs duties or import taxes that may apply in their region.
Orders can only be canceled or modified within 12 hours after purchase, since we process them quickly. Please contact us as soon as possible if you need changes.
We’re sorry if that happens! Please contact us within 7 days of receiving your order with photos of the damaged or incorrect item, and we will arrange a replacement or refund.
Yes. We carefully select our suppliers and test our products to ensure quality and customer satisfaction.
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You can reach our customer support team via email at info.hanovae@gmail.com or through our Contact Us page. We usually respond within 24–48 hours.
Yes! We regularly run discounts and special promotions. Sign up for our newsletter to stay updated on upcoming deals and exclusive offers.
Absolutely ✅. If you are not satisfied with your purchase, you can request a full refund within 30 days according to our [Refund Policy].
Yes, you can order as many items as you want. Please note that sometimes products may ship separately from different suppliers, so you may receive multiple packages.
Since we work with multiple suppliers, some items might arrive earlier than others. Don’t worry—your remaining items are on the way!
At the moment, we do not ship to PO Boxes or military (APO/FPO) addresses for logistical reasons.
Yes 🔒. All payments are processed through SSL-encrypted secure checkout systems (Stripe, PayPal, etc.), so your data is fully protected.
All payments are processed in USD (US Dollars) by default, unless otherwise specified during checkout.
You can update your address only within 12 hours of placing your order. After that, we cannot guarantee changes since your package may already be processed.
Currently, we only provide standard international shipping. However, we are working on adding faster shipping options in the future.
If you miss the delivery, your local courier will usually attempt redelivery or leave instructions for pickup at the nearest post office.
Yes 🎁. Digital gift cards are available and can be purchased directly on our website.
No ❌. All prices shown on our website are final, except for possible customs duties or taxes depending on your country.
For wholesale or bulk orders, please contact us at business@[yourstore].com and we will provide a custom quote.
You will receive automatic email notifications at each stage of your order:
Order confirmed ✅
Order shipped 🚚
Order out for delivery 📦
Order delivered 🎉
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